Sky Sales Manager Jobs at Livingston
There's only one thing as important to us as our customers. Making sure our people have the aptitude and attitude needed to give them an outstanding customer experience, on every call, every time.
It's all about quality. And that's what this role is all about.
As well as managing our day-to-day operational performance and Sales strategy and delivery, you'll be creating a uniquely collaborative culture where everyone takes ownership of every aspect of their calls. You should also be keen to get involved in driving strategy in terms of attracting, recruiting, managing and retaining the right people alongside hitting daily KPI's for productivity, quality and value.
Ensuring our people have the right blend of skills to deal with every call, enabling them to understand our customers' entertainment needs and matching them to our fantastic products and services, your ability to see both the big picture and the tiniest detail will be vital.
This is a role that delivers through others, so to be successful you must be an effective 'manager of managers'. You’ll need solid experience of leading second-line teams of at least 50 people in a busy contact centre environment and run these teams as a business unit. Inspirational, effective and approachable, you'll be full of ideas as to how we can continuously make things better - and will have the determination, confidence and strength of character needed to put them into practice.
The Application Process
- Your first step will be to upload your CV, which we will then review.
- If we believe you have real potential, we will then invite you along to one of our assessment centres.
- Your day at our assessment centre will include group exercises, role play and a one-to-one interview.
- OPQ Assessment.
- After the assessment centre, there’s the possibility there will be a second-stage interview/presentation.
