Sky Team Manager Jobs at Newcastle
Making each and every one of our customers feel special is our number one priority at Sky. At our new Sales and Service Centre in Newcastle, it’s at the heart of everything we do.
It’s our job to deliver a simple, reliable and personal service that ensures any customer issues are resolved as quickly as possible. Your job will be to lead and inspire a talented team of Sales or Service advisors, with a clear focus on maintaining high levels of motivation, achieving customer satisfaction and managing performance.
The team’s ongoing development will be a major priority too. In fact, you will spend a great deal of your time coaching them. As you’ll be leading very much by example, you’ll need solid sales experience or great customer service skills so that you can help out on calls when needed.
We’re looking for someone with proven team management experience in a contact centre, with the confidence to challenge accepted ways of doing things. Above all, you must be willing to take ownership of the complete customer experience, and enhance it at every opportunity.
The Application Process
- Your first step is to apply online.
- We’ll then give you a call for a telephone interview.
- If we believe you have what it takes, we’ll invite you along to one of our assessment centres.
- Your day at our assessment centre will involve a personal presentation, some role plays, and a one-to-one interview.
Sorry there are currently no vacancies for this role.
