Sky Customer Experience Leaders Jobs at Osterley
In our fast-paced and dynamic environment, you will be playing an integral part in the consistent delivery of a simple, reliable and personal service which ensures the customer experience is the very best it can be.
This will see you lead and inspire a talented team of advisors - with a clear focus on maintaining high levels of motivation and the achievement of both sales and performance targets.
The team’s ongoing development will be a major priority too. In fact, you will spend a great deal of your time coaching them. So, although not essential, it would be an advantage if you have coaching experience.
We are looking for someone who will always challenge and question accepted ways of doing things to bring about continuous improvement. Someone with solid team leadership experience in a contact centre which has included objective setting and the creation of development plans. Just as importantly, you are a confident communicator, able to convey even the most difficult of messages.
The Application Process
- Your first step will be to upload your CV, which we will then review.
- If we believe you have real potential, we will then invite you along to one of our assessment centres.
- Your day at our assessment centre will include group exercises, role play and a one-to-one interview.
Sorry there are currently no vacancies for this role.
