Sky Customer Experience Manager Jobs at Osterley
In our fast-paced and dynamic environment, you will be playing an integral part in the consistent delivery of a simple, reliable and personal service which ensures the customer experience is the very best it can be.
Through the day-to-day management of operational performance and customer service delivery across a shift or team, you will have a significant impact on efficiency, productivity and the achievement of key targets. And, leading very much by example, you will create and embed a culture of continuous improvement and an engaging working environment.
You will be involved in challenging projects at an operational level. Which is why you will need solid experience of leading second-line teams of at least 50 people in a busy contact centre. It’s experience that must include the delivery of coaching, objective setting, the achievement of a variety of contact centre and customer service industry targets and the use of scheduling tools to drive performance.
The Application Process
- Your first step will be to upload your CV, which we will then review.
- If we believe you have real potential, we will then invite you along to one of our assessment centres.
- Your day at our assessment centre will include group exercises, role play and a one-to-one interview.
- OPQ Assessment.
- After the assessment centre, there’s the possibility there will be a second-stage interview/presentation.
Sorry there are currently no vacancies for this role.
