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Sky Quiz for Sales Advisors in Attraction or Upgrades

5. You are new to the role and during your first call, you realise that there is a lot going on all around you and the environment is full of distractions. Sky TV is on in the corner next to you, your colleague is getting very enthusiastic as they’re just closing a sale and there is some sort of competition going on in the team next to you. How would you feel?

  1. Distracted! It seems a very noisy environment to take and make calls in - perhaps quieter surroundings would be more appropriate for this type of work.
  2. Surprised! A noisy working environment is not one I am used to, but I can imagine with a lot of people on calls it is difficult to avoid.
  3. Energised! I thrive on a noisy environment, as this makes an environment very lively place to be.
  • You chose answer A - Score X point

    It is critical that all Sales Advisors at Sky have the customer and their needs front of mind. At Sky you will work in a fast paced environment, and at all times you will need to keep up to date with the most current offers and product knowledge, sometimes whilst balancing other tasks. We feel the most successful Advisors are driven by targets as these will always be present, but balance these with meeting customer needs.

  • You chose answer B - Score X point

    Working as a Sales Advisor for Sky constantly challenges you to be up to date with all current offers and product information, which rapidly change. It is fundamental to Sky that as part of your focus on the customer you offer them the best value possible. This requires you to be able to manage your time and calls in order to be able to pass on to them critical product information contained in updates. If juggling a variety of tasks and demands at any one given time proves challenging for you may wish to consider a different environment.

  • You chose answer C - Score X point

    It is a fast paced environment at Sky and at all times you will need to keep up to date with the most current offers and product knowledge, sometimes whilst balancing other tasks. You will have to be resourceful, as updates can even occur during live customer calls. Therefore, you will need to be able to fully understand such updates before making any suggestions to the customer and managing your own time for this is a crucial part of being successful in a Sales Advisor role.

  • You chose answer A - Score X point

    Great! A key part of being a Sales Advisor is to work with others. It is a sales-focused role, but supporting and helping colleagues can be a very effective way of ensuring customer needs are met and best practice is shared within the team.

  • You chose answer B - Score X point

    Although the Sales Advisor role is very sales-oriented and you will have an individual sales target, a key part of the role is working with and supporting colleagues. We do find that the best performing Sales Advisors are often those who do this, so think about how much you would enjoy this way of working before continuing your application.

  • You chose answer C - Score X point

    A key part of the Sales Advisor role is working with others. It is a sales-focused role, but supporting and helping colleagues can be an effective way of ensuring the overall team still does well. We do find that the best performing Sales Advisors are often those who spend time supporting and helping colleagues, so this is an area you might need to focus on if you were to join Sky.

  • You chose answer A - Score X point

    That's fine, but be aware that it is really important for a Sales Advisor to view such set backs positively. Whilst some customers will commit to a sale in one interaction, not all calls will result in an immediate sale. We find our best Advisors are those who take this onboard as a challenge, seeing the future sales opportunity.

  • You chose answer B - Score X point

    Taking a wide variety of customer calls is a requirement of the role. Embracing this as a challenge whilst keeping upbeat and positive throughout is key to enjoying and being successful in the role. You should consider whether you would be comfortable dealing with these kinds of set back.

  • You chose answer C - Score X point

    Great. Building and creating sales opportunities over the phone is an essential part of the Sales Attraction role. You need to be prepared to cope with setbacks when customers don't want to take up the offer and have the self-motivation and drive to ensure you remain focused and positive.

  • You chose answer A - Score X point

    Working as a Sales Advisor is likely to be a good fit for you. There is a strong emphasis on friendly competition but we want you to work closely with and help your colleagues where you can. However, there is also a strong focus on achieving your personal sales targets. It’s important to balance these within the role which it looks like you’re able to do.

  • You chose answer B - Score X point

    A large part of the Sales Advisor role does involve working independently. You will have individual sales targets and other performance measures. However, the role will still require you to support colleagues and contribute to a wider team. It will be important to balance this if you were to work as a Sales Advisor.

  • You chose answer C - Score X point

    Working as part of a the wider team is something you will need to do daily in the Sales Advisor role, however there is still a strong focus on achieving personal sales targets. Friendly competition within the teams is encouraged, and you need to balance your personal targets with supporting your colleagues. You might want to consider how you would feel about this competitive element of the role if you were to apply.

  • You chose answer A - Score X point

    Indeed, it can be challenging taking calls in a busy environment but this will be a feature of the role. Working as a Sales Advisor for Sky you will find that there is always something happening and our contact centres are really lively environments with a real buzz, so if this will make you feel uncomfortable we would encourage you to consider this before progressing your application.

  • You chose answer B - Score X point

    This does surprise many of our new employees. We are a very busy contact centre and our working environments reflect the fact that we are an entertainment company – we have a real mix of personalities and this makes for an engaging environment that has a real buzz about it. Think about how you would feel working in an environment like this.

  • You chose answer C - Score X point

    This is great for working at Sky as a Sales Advisor. If you enjoy working within a energetic, bustling and vibrant environment this is exactly the place for you.

  • You chose answer A - Score X point

    Working at Sky means that you have to achieve clear targets set by others relating to different aspects of your role. Consider how you would feel about having formal targets set for you that you need to achieve and over which you may have little influence.

  • You chose answer B - Score X point

    Working as a Sales Advisor means that you have to achieve targets set by others on a constant basis. Consider how comfortable you would be working in an environment where meeting targets is key to successful performance.

  • You chose answer C - Score X point

    Great! A Sales Advisor would be required to achieve set targets relating to different aspects of your role. We find our most successful Advisors view this as a challenge. If you are comfortable with this way of working, then your approach is likely to be well suited to working at Sky.

  • You chose answer A - Score X point

    This is a great response. As a Sales Advisor you will have to deal with these kinds of customer. It is important not to lose your temper but to try and help the customer as best you can without agitating them further.

  • You chose answer B - Score X point

    You could probably handle this situation more effectively if you listened to the customer first, so you do not promise a resolution you may be able to deliver. Dealing with angry or upset customers is part of the Sales Advisor role, so consider whether you would be able to stay calm and listen before suggesting a resolution.

  • You chose answer C - Score X point

    As a Sales Advisor you will have to deal with angry or upset customers. Being a busy environment, there won't always be colleagues or managers on hand to help you out. Being able to deal with angry people in a calm and controlled manner is critical. You should think about whether you would feel comfortable dealing with this kind of situation yourself, staying calm and listening to the customer.

  • You chose answer A - Score X point

    We agree with you. Being a Sales Advisor is about balancing sales with customer service. It is essential that products and services are matched to the customer's needs from a regulatory perspective and in the longer-term, to avoid unsatisfactory services. Whilst sales drive is very important, we value matching our customers needs to our packages.

  • You chose answer B - Score X point

    Whilst the Sales Advisor role is very sales-focused, it is critical that products and services are matched to the customers' needs. Products that have been mis-sold suggest that the regulatory procedures have not been followed which can have an impact on both the customer and Sky. As such, as a Sales Advisor it is essential that you balance great sales with equally great customer service.

  • You chose answer C - Score X point

    Providing customers with information on Sky products and services is a key part of the Sales Advisor role. However, to be successful, you need to go beyond simply providing information and match our products to customers needs. You should think about how you feel about the sales aspect before applying for this role.

  • You chose answer A - Score X point

    It is certainly important to be genuine in the way you interact with people, but sometimes different situations and types of people require different approaches for the most successful interaction. Think about how comfortable you would be in adapting your approach in this way.

  • You chose answer B - Score X point

    You are right in thinking that flexibility is important and we do value this at Sky. However, when you are working in a large customer driven organisation such as Sky, you need to be able to adapt appropriately to others. Ask yourself how comfortable you would feel if flexibility in terms of your personal style was a big part of your everyday role.

  • You chose answer C - Score X point

    At Sky we also believe that treating others appropriately, and meeting their needs, is a key part of working life as a Sales Advisor. It’s important to treat people fairly, but even more important to be flexible and adapt your approach to ensure that you work effectively with customers and colleagues.

  • You chose answer A - Score X point

    We also think that the work you will be doing for us is important. However, at Sky our brand is really important to us as well. Think about how happy you will be in a company where protecting and promoting our brand and reputation is a factor in most of the things we do.

  • You chose answer B - Score X point

    It’s great that you were attracted to us by our image and reputation for excellent Customer Service. As a Sales Advisor at Sky you will be responsible for continuing to maintain and build this strong public image. We would encourage you to progress your application.

  • You chose answer C - Score X point

    You are right that image is not the only important factor, and there are certainly many more positive aspects of working at Sky. However, we love our people to be passionate about our brand particularly once they find out more about it.

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