Sky Team Manager Jobs at Sheffield
Full and part-time roles (min. 24 hours)
Making each and every one of our customers feel special is our number one priority at Sky. At our new Customer Service Centre in Sheffield, it’s at the heart of everything we do.
However, there are times when our customers find that their broadband or home phone service isn’t working quite the way they’d like it to. So it’s our job to deliver a simple, reliable and personal service that ensures any technical issues they have are resolved as quickly as possible - whether on first contact or via an escalated call.
Your job will be to lead and inspire a talented team of frontline and more technically adept second tier customer advisors, with a clear focus on maintaining high levels of motivation, achieving customer satisfaction and managing performance.
The team’s ongoing development will be a major priority too. In fact, you will spend a great deal of your time coaching them. As you’ll be leading very much by example, you must be also able to impress the team with your remarkable broadband or home phone problem solving skills, which will also come in useful when you’re needed to help out with calls.
We’re looking for someone with proven team management experience in a contact centre, with the confidence to challenge accepted ways of doing things. Above all, you must be willing to take ownership of the complete customer experience, and enhance it at every opportunity.
The Application Process
- Your first step is to apply online.
- We’ll then give you a call for a telephone interview.
- If we believe you have what it takes, we’ll invite you along to one of our assessment centres.
- Your day at our assessment centre will involve a personal presentation, some role plays, and a one-to-one interview.
Sorry there are currently no vacancies for this role.
