Your Working Environment - Shepton Mallet
The Art of Customer Satisfaction. It all starts with you.
Home to our Sky Broadband Customer Service team, at Shepton Mallet our priority is to keep up to speed with the needs of our two million customers. Keeping every one of these customers happy takes some doing. Thankfully, because our people have such a passion for delivering great customer service, we are now the UK’s fastest growing broadband provider.
The real key to our success is the pride our people take in finding the right solutions for our customers as quickly as possible. It’s what we call ‘first time resolution’ - taking ownership of every call, really listening to what our customers are saying and working together to answer their queries. Whether that’s setting up the service, providing billing information or dealing with any technical issues.
This does mean things can get pretty busy at times. But it’s the buzz this creates that makes Shepton such a fun place to be. There’s certainly never a dull moment. And you're providing a service that people really want. Even better, with our benefits package including free Sky+ HD and Sky Broadband, you can also experience everything we have to offer for yourself too.